 |
|
 |
 |
| |
|
| |
Defining A Professional Spa Manager
16-17 July 2008
Putra World Trade Centre, Kuala Lumpur, Malaysia |
|
| |
|
|
| |
INTRODUCTION
Managing a spa requires a wide range of expertise covering operations, people management, customer service, marketing and creativity. Meet industry experts with extensive spa management knowledge in a two-day interactive seminar designed to help spa managers and interested parties improve their capabilities and raise the standards of professionalism in the industry. |
|
| |
|
|
| |
WHY PARTICIPATE |
|
| |
| • |
Develop a strong and well-rounded understanding of the spa and wellness industry. |
|
 |
| • |
Learn about trends, innovations and developments in the regional and global markets as well as how to incorporate them into your business. |
|
|
| • |
Discover the intricacies of building and managing a strong and viable spa business. |
|
|
| • |
Be informed about industry best practices, effective business and management strategies,
and the latest technologies, techniques and methodologies. |
|
|
| • |
Discover operational benchmarks and measurements to help improve and elevate performance
and standards. |
|
|
| • |
Explore new ideas and platforms for spa marketing. |
|
|
| • |
Obtain ideas and strategies for staff recruitment, management and development. |
|
|
| • |
Find out about eco-friendly and sustainable practices in spas, the importance of going green
and how to implement these practices. |
|
|
| • |
Be informed about challenges facing the spa and wellness sector, and ways to overcome common business and industry pitfalls. |
|
|
| • |
Understand the regulatory environment and rules governing the industry as well as concurrent legislative developments around the region. |
|
|
| • |
Learn about spa and wellness tourism, successful implementations around the world and how it can benefit your organisation. |
|
|
| • |
Network and exchange ideas with experts and industry leaders as well as peer groups within
the country. |
|
|
| • |
Get in-depth knowledge on how to improve delivery skills and techniques. |
|
|
|
| |
|
|
| |
| HIGHLIGHTS |
|
An Update on Asia Pacific Spa & Wellness
Samantha Foster, President of Asia Pacific Spa & Wellness Council |
|
The Emerging Trends of Day Spa
Edward Wong, President of Day Spa Association-Asian Chapter
Discover trends in Asia that will significantly impact the growth of the spa industry including challenges and options in view of these developments. |
|
TCM in the Spa Environment
Ken Rosen, Resident Therapist of Chiva-Som International Health Resort
Introduction to the age-old practice of TCM and its healing philosophies. Learn how TCM can complement existing spa treatments and enhance guest experience. |
|
Spa SOP
Samantha Foster, President of Asia Pacific Spa & Wellness Council |
|
How to Keep Therapist Spirit Alive
Erika Devi, Director of Banyu Spa Product and Therapies
Guidelines on the way of life of a therapist in the spa environment. Covers Indonesian massage history and remedies, healing philosophies and approach to the role of a therapist. |
|
Bench Mark for Success
Suzanne Ng, Founder and CEO of Conceptasia Inc
Operational benchmarks to help spas evaluate their current standing and determine the appropriate measurements to improve existing business and service standards. |
|
|
|
| |
|
|
| |
|
An Update on CIBTAC
Jan Jones, Senior Education and Development Manager of CIBTAC |
|
An Update on European Union’s Asia Invest Program
Jomar Fleras, Spa Association of the Philippines
Developments on this internationalisation project initiated to help spas in participating countries conform to European standards of spa operations and safety, and increase spa visits by European travellers. |
|
What is Ayurverdic Spa?
Prasad Ninan, Ayurvedic Spa Consultant
A comprehensive session on Ayurvedic spa from history, philosophies, programs and etiquette to practical issues such as spa facilities, management and business strategies. |
|
Sustainable Spa’lutions
Mary Darling, Distant Harbour
Explore sustainable practices in spa operations and management in line with current global evolution towards a more sustainable future. Create actions to be implemented immediately. |
|
Topic to be advised
Melinda Yon, Managing Director of 360 Spa Solutions |
|
Marketing Your Spa
Terry Herman, USA
Marketing a spa involves image and information, and how it is perceived and delivered. Find out the right strategies that will impact business viability, sustainability and profitability. |
|
Spa Retailing
Carina Chatlani, Founder/President/Brand Ambassador of BODY BISTRO Apothecary
and Asana Spa
Strategies and approaches for setting up a successful spa retail business including a range of information to help in conceptualising, developing, starting and managing the business.
|
|
|
|
| |
The information contained in this brochure is accurate at time of printing. |
|
| |
|
|
| |
WHO SHOULD ATTEND |
|
| |
| • |
Spa owners and operators |
|
|
|
|
|
|
| • |
Spa professionals and therapists |
|
|
| • |
Spa product manufacturers and marketers |
|
|
| • |
Industry related business managers and decision makers |
|
|
| • |
Government authorities and regulators |
|
|
| • |
Tourism and travel related operators |
|
|
|
|
|
|
| • |
Products and services sales executives |
|
|
| • |
Aspiring spa owners, managers and therapists |
|
|
| • |
Anyone interested in participating in the spa and wellness industry directly or indirectly |
|
|
|
| |
|
|
|
